The 1907 40 Night Comfort Guarantee
Here at 1907, we are so confident that you will love your new mattress that on the off chance that you aren’t 100% happy with the level of comfort – we offer you a 40 night guarantee. We are committed to assist you to enjoy a great night’s sleep, but if after 40 nights of slumber you feel as though your comfort could be better, we will exchange your mattress for another model.
The 1907 40 Night Comfort Guarantee is subject to the following terms and conditions (and in these terms we refer to the mattress as the "Product"):
- Please note that the 1907 40 Night Comfort Guarantee covers only the comfort of the Product and does not cover the height, length, width or colour of your new Product.
- The 1907 40 Night Comfort Guarantee is valid on all 1907 mattresses but does not apply to 1907 bed bases, bed frames, headboards or ottomans.
- If the exchange Product you choose is a higher price, you must pay the difference in price (however, no refund will be given if the exchange Product chosen is a lower price).
- In order to claim under the 1907 40 Night Comfort Guarantee, you will need to contact the 1907 customer care team on 0191 277 2544, who will arrange the exchange with you. In addition, you will need to provide proof of purchase.
- To claim under the 1907 40 Night Comfort Guarantee , you must notify 1907 that you want to claim under the guarantee between 40 and 50 days of the date the Product was delivered to you.
- We will not exchange a Product that is dirty, damaged or marked in any way. The Product must be used in accordance with the care instructions.
- Whilst collection and delivery of your product is free, regrettably you (will/may) be liable for any additional costs associated with exchange and removal of the original Product. 1907 will advise you of this prior to agreeing the exchange.
- Please note that all our mattresses are made to order therefore delivery of your replacement may take up to four weeks.
- We can only allow one exchange in relation to any particular Product. No cash alternative will be offered.
- The 1907 40 Night Comfort Guarantee is only available if you purchase the Product from the 1907 website.
- The 1907 40 Night Comfort Guarantee does not affect your statutory rights in relation to the Product (including any rights relating to any faults with the Product).
- Bespoke Products are not covered by the 1907 40 Night Comfort Guarantee. These bespoke items cannot be returned unless they have a manufacturing fault.
If you have any queries in relation to this guarantee please contact our customer service team on 0191 277 2544.